Complaints

Template text. This page must be checked and completed by the firm (and its compliance support or network, if it has one) before the site goes live.

We aim to give you a high standard of service at all times. If something has gone wrong, we want to hear about it so we can put it right.

How to complain

You can raise a complaint in writing, by email or by phone:

• Write to: [Office address line 1], [Town], [Postcode]
• Email: hello@ayermanwealth.co.uk
• Phone: 01234 567890

[If the firm is an appointed representative, complaints may need to go to the principal firm. Confirm and update these details.]

What happens next

We’ll acknowledge your complaint promptly and keep you updated. We’ll aim to send you a final response within eight weeks of receiving it. If we can’t, we’ll write to explain why and when we expect to respond.

The Financial Ombudsman Service

If you’re not happy with our final response, or we haven’t responded within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service, free of charge. You normally need to do this within six months of our final response.

Financial Ombudsman Service, Exchange Tower, London E14 9SR
Phone: 0800 023 4567
Website: financial-ombudsman.org.uk